Q : Can I use my existing phone with my VoIPVoIP service?
A : Yes you can. Just connect your phone to one of our adaptors
we offer and you have full usage and functionality. This is a popular
option with many of our customers who wish to use their cordless
Q : I travel a lot. Can I use my service when I am on the road?
A : Your VoIPVoIP account provides you with complete portability.
Use a softphone on your laptop to log in and access your service
from anywhere in the world. If you are in US you can use VoIP Mobile
services calling toll-free number with your cellular phone and use
your VoIPVoIP account. Or, when abroad take with you your adaptor
or IP phone and connect through any broadband connection worldwide!
Please remember that the quality of your service may be affected
by the quality/bandwidth of the broadband connection you are using.
Callers who need to reach you from your local calling area will
be making local calls to your VoIPVoIP line even if you are out
of town or outside the country.
Q : Will my VoIPVoIP service work with my existing home network?
A : Although VoIPVoIP does not quarantine the interoperability of
equipment unknown or untested with our network, in most cases it
is possible to add a VoIPVoIP adapter of IP phone to an existing
Q : Can I use my VoIPVoIP service behind a firewall?
A : Yes you can. However you need to setup your firewall in order
to allow incoming and outgoing traffic, to and from the IP address
of your VoIP device (either your PC running a softphone, your IP
phone or analogue adapter). You have to take care to allow the UDP
traffic in the range of ports in which your VoIP device operates.
It is recommended to consult your device or softphone user manual
in order to specify the exact UDP ports.
Q : Is VoIPVoIP responsible for the quality of my Voice communication?
A : No, the VoIPVoIP network is not responsible for the quality
of your VoIP communication. There are two major quality factors
of your VoIP communication: 1.) The most important one is the available
bandwidth and the quality of your connection to the Internet. VoIPVoIP
strongly recommends the use of a broadband connection (minimum 128Kbps)
for really high quality of communication. Additionally, high internet
traffic use in your area may adversely impact the quality of your
connection. 2.) The second factor is quality of your Soft or Hard-phone
device. Softphones are affected by the functionality of the algorithms
implemented in the software itself, and, notably, by the processing
power of the PC where the Softphone is running (CPU, bus memory,
Operating system, number of concurrently running processes, etc.).
Such resource availability issues can affect dramatically the quality
of a connection, particularly in non-broadband connections. When
you are on a call to another VoIPVoIP subscriber the quality of
the connection will be subject to the quality of the internet connections
of both parties.
Q : The quality of my VoIP communication is poor. How can I improve
A : As a rule of thumb, first of all always consider that your resources
might not be responsible for the poor quality of communications
you may be experiencing. So, try to confirm with the other party/ies
that both of you are in compliance with the minimum recommended
for VoIP solutions. If indeed you need to upgrade your resources
to achieve better communication quality, here they are some useful
1. ) Upgrade your Internet connection to a broadband one with a
bandwidth of at least 128Kbps.
2. ) Check for the available voice compression algorithms implemented
in your Softphone, IP phone or VoIP telephone adaptor, and try to
enable the appropriate ones for your type of connection. For further
technical details on this matter, check our support pages, or contact
us at [email protected]
3. ) Try to use any other VoIP equipment, especially the ones recommended
by VoIPVoIP. Particularly, for low-end bandwidth connections or
non-broadband ones, a hard-phone device can improve appreciably
the communication quality.