The VoIPVoIP support links and Frequently Asked Questions (FAQs)
provide information about most common technology issues.
For further assistance, VoIPVoIP Customer Support Agents are available
24 hours a day, 7 days a week. Support Agents can also answer questions
about placing your order or help you track a pending order.
Phone: (925) 395-5100
Fax: (925) 395-5101
E-mail: [email protected]
When contacting Customer Support, please note the results of troubleshooting
steps you have attempted and please provide as much information
as you can regarding to below points.
• Detailed description of the issue you are having.
• Type your VoIPVoIP Account Number or telephone number in
the subject line of your email.
• If you experience issues placing or receiving calls, please
specify the times and numbers of the attempted calls.
• Type of Internet connection (DSL/Cable/Dial up/Satellite)
and name of your Internet Service Provider.
• Make and model of your router (if using one).
• Make and model of your telephone.
• Brief description of your home network (computers, routers,
hubs, switches, firewall software).
• Call-back number and the best time to call you. We will
do our best to accommodate you.